Cancellation and Refund

1.1. Cancellation Request

If you wish to cancel any services provided by AuctionGenie, please submit a cancellation request through our customer support portal or email us at help@auctiongenie.in with your order details within 48 hours of purchase.

1.2. Eligibility for Cancellation

Cancellations are only accepted if the request is made before any services or legal documents have been delivered. Once documents have been accessed or services have been rendered, cancellations will not be accepted.

2.1. Refund Requests

To request a refund, you must contact our customer support team within 48 hours of purchase and before any service or document delivery. Refunds will only be processed if the request is made under the circumstances outlined in section 2.2.

2.2. Conditions for Refunds

Refunds will be considered under the following conditions:

• The service was not delivered as described or was delivered in a defective manner.
• There was an error in billing or an issue on our end that prevents the proper delivery of the service or document.

2.3. Non-Refundable Items

Please note that certain fees related to document preparation, access, or any other administrative costs are non-refundable once the service has commenced or documents have been prepared.