Cancellation and Refund

**1. Cancellation of Services:**

1.1. **Cancellation Request:** If you wish to cancel any services provided by AuctionGenie, please submit a cancellation request through our customer support portal or email us at help@auctiongenie.in with your order details within 48 hours of purchase.

1.2. **Eligibility for Cancellation:** Cancellations are only accepted if the request is made before any services or legal documents have been delivered. Once documents have been accessed or services have been rendered, cancellations will not be accepted.

**2. Refund Policy:**

2.1. **Refund Requests:** To request a refund, you must contact our customer support team within 48 hours of purchase and before any service or document delivery. Refunds will only be processed if the request is made under the circumstances outlined in section 2.2.

2.2. **Conditions for Refunds:** Refunds will be considered under the following conditions:

   – The service was not delivered as described or was delivered in a defective manner.

   – There was an error in billing or an issue on our end that prevents the proper delivery of the service or document.

2.3. **Non-Refundable Items:** Please note that certain fees related to document preparation, access, or any other administrative costs are non-refundable once the service has commenced or documents have been prepared.

**3. Processing Time:**

3.1. **Refund Processing:** Approved refunds will be processed within 7-10 business days. Refunds will be issued using the same method of payment that was used for the original purchase.

**4. Dispute Resolution:**

4.1. **Dispute Process:** If you have any issues or disputes regarding our cancellation or refund policy, please contact us at support@auctiongenie.in with detailed information about your concern. We will make every effort to resolve the matter fairly and promptly.

**5. Changes to Policy:**

5.1. **Policy Updates:** AuctionGenie reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting. Please review this policy periodically to stay informed of any updates.

**6. Contact Us:**

6.1. **Support:** For any questions or concerns regarding our Cancellation and Refund Policy, please contact us at support@auctiongenie.in or visit our customer support portal.

Thank you for choosing AuctionGenie. We appreciate your understanding and cooperation.